Wanna join the Herd?
Are you looking to start your career or for a change of role? If yes, we may have the perfect opportunity for you here in Herdwatch!
Based in Roscrea, County Tipperary, Herdwatch is the fastest-growing farm management app in the World. Already number 1 in Ireland & the UK, we have recently launched in the USA, Canada, New Zealand & Australia with many more new countries to come...
We currently have a number of full-time permanent roles available within our team that offer attractive packages and other benefits including hybrid working in a rapidly expanding company with lots of new opportunities for the right person.
Whether you are looking to kick-start a career in Agtech / AgriBusiness or for a new & exciting opportunity, you will not find better than Herdwatch where you'll join our growing team of over 60 employees help over 18,000 farmers simplify and save time on farm paperwork each day.
If you are passionate about farming and want to start your career or looking for a change, we want to talk to you. Reach out on careers@herdwatch.com to arrange a confidential chat with one of our people.
Our latest job opportunities:
Unless otherwise specified, all openings will provide hybrid/remote working opportunities. Herdwatch values diversity and is committed to a policy of Equal Employment Opportunity.
Location: Shropshire - Benefit of Hybrid Working
Type: Full time, Permanent
Salary:
Package will be based on experience of the successful candidate and includes sales commission. This appointment will provide genuine career opportunities as the business grows.
About the Role:
As part of our growth and expansion, we need a Member Experience Specialist to drive our member on-boarding and sales. At Herdwatch we strongly believe in member happiness and you will be based in our contact centre in our head-office in Roscrea working alongside the rest of our team, where you’ll call our farmer network and sell them our Herdwatch app and support them to maximise their app usage, saving them time and money.
You’ll get the support you need to be successful, with product knowledge, training, sales and support skills and on-going mentoring.
Responsibilities:
You will be responsible for selling our Herdwatch app to our farmer sales leads, upselling them to the best product plan that suits their needs and delivering a “best in class” experience to our members, delivering the happiness we promise.
Key responsibilities will include:
-
Proactively call our farmer sales leads to upsell them our Herdwatch App and member paid plans, ensuring a high sales conversion rate of leads to paid members (assisted sales)
-
Provide a timely response to sales renewals, supporting members with their renewal payments processing and exceptions handling, ensuring a high sales renewal conversion rate (assisted renewals)
-
Proactively provide outbound and inbound assistance to our members during the critical on-boarding phase, ensuring high levels of user engagement, member experience success and happiness
-
Ensure that each interaction with a member maximises the value of the product, drives app usage, delivering on the product and brand promise. This is a critical responsibility to ensure engaged member experience, sales-conversion and retention/renewal rates.
-
From time to time, to deliver best in class member support, taking ownership and resolving customer support queries in a friendly, professional and efficient manner via phone, email, online chat or any other means of communication as may be required.
-
Achieve monthly, quarterly and annual sales targets across various sales touchpoints, e.g. assisted sales, on-boarding process and renewal sales
-
Work with your team and manager to support an inspiring environment culture where the member experience is at the heart of everything we do.
-
Work with key stakeholders within the company to constantly improve the end-to-end member experience – for example by listening, learning and championing member app feature requests or highlighting insights into recurring support issues, member pain-points and root-causes with relevant team members and colleagues.
-
Assist with preparation for major shows and attend events in Ireland and abroad to educate future and current members about our Herdwatch App, our product and feature roadmap and grow our customer base.
The Person, the skills and attributes required for this role:
-
Person with previous experience working in a sales driven environment into Ireland & the UK, possessing strong sales skills to up-sell leads and renewals
-
Person with experience from a farming background has an advantage, that said full product training will be provided to successful candidate
-
Is a people person with excellent interpersonal and professional communication skills
-
Person who is open, good listener and is keen to learn new things
-
A proactive organised person with excellent time management skills and can work as part of a team and on their own initiative
-
Strong attention to detail and can deliver a ‘best-in-class’ sales and support customer experience
-
Has strong systems knowledge and is adept in using multiple systems and following processes.
For more information or to chat about this opportunity contact Mel on mel@herdwatch.com
Location: Roscrea, Co. Tipperary, Ireland - Part-remote working opportunity
Type: Full time, Permanent
Salary:
Package will be based on experience of the successful candidate and includes sales commission. This appointment will provide genuine career opportunities as the business grows.
About the Role:
As part of our growth and expansion, we need a Member Experience Specialist to drive our member on-boarding and sales. At Herdwatch we strongly believe in member happiness and you will be based in our contact centre in our head-office in Roscrea working alongside the rest of our team, where you’ll call our farmer network and sell them our Herdwatch app and support them to maximise their app usage, saving them time and money.
You’ll get the support you need to be successful, with product knowledge, training, sales and support skills and on-going mentoring.
Responsibilities:
You will be responsible for selling our Herdwatch app to our farmer sales leads, upselling them to the best product plan that suits their needs and delivering a “best in class” experience to our members, delivering the happiness we promise.
Key responsibilities will include:
-
Proactively call our farmer sales leads to upsell them our Herdwatch App and member paid plans, ensuring a high sales conversion rate of leads to paid members (assisted sales)
-
Provide a timely response to sales renewals, supporting members with their renewal payments processing and exceptions handling, ensuring a high sales renewal conversion rate (assisted renewals)
-
Proactively provide outbound and inbound assistance to our members during the critical on-boarding phase, ensuring high levels of user engagement, member experience success and happiness
-
Ensure that each interaction with a member maximises the value of the product, drives app usage, delivering on the product and brand promise. This is a critical responsibility to ensure engaged member experience, sales-conversion and retention/renewal rates.
-
From time to time, to deliver best in class member support, taking ownership and resolving customer support queries in a friendly, professional and efficient manner via phone, email, online chat or any other means of communication as may be required.
-
Achieve monthly, quarterly and annual sales targets across various sales touchpoints, e.g. assisted sales, on-boarding process and renewal sales
-
Work with your team and manager to support an inspiring environment culture where the member experience is at the heart of everything we do.
-
Work with key stakeholders within the company to constantly improve the end-to-end member experience – for example by listening, learning and championing member app feature requests or highlighting insights into recurring support issues, member pain-points and root-causes with relevant team members and colleagues.
-
Assist with preparation for major shows and attend events in Ireland and abroad to educate future and current members about our Herdwatch App, our product and feature roadmap and grow our customer base.
The Person, the skills and attributes required for this role:
-
Person with previous experience working in a sales driven environment into Ireland & the UK, possessing strong sales skills to up-sell leads and renewals
-
Person with experience from a farming background has an advantage, that said full product training will be provided to successful candidate
-
Is a people person with excellent interpersonal and professional communication skills
-
Person who is open, good listener and is keen to learn new things
-
A proactive organised person with excellent time management skills and can work as part of a team and on their own initiative
-
Strong attention to detail and can deliver a ‘best-in-class’ sales and support customer experience
-
Has strong systems knowledge and is adept in using multiple systems and following processes.
For more information or to chat about this opportunity contact Eoin on careers@herdwatch.com
Location: Roscrea, Co. Tipperary, Ireland - Part-remote working opportunity
Type: Full time, Permanent
Salary:
Package will be based on experience of the successful candidate and includes sales commission. This appointment will provide genuine career opportunities as the business grows.
About the Role:
As part of our growth and expansion, we need a Graduate Member Experience Specialist to drive our member on-boarding and sales. At Herdwatch we strongly believe in member happiness and you will be based in our contact centre in our head-office in Roscrea working alongside the rest of our team, where you’ll call our farmer network and sell them our Herdwatch app and support them to maximise their app usage, saving them time and money.
You’ll get the support you need to be successful, with product knowledge, training, sales and support skills and on-going mentoring.
Responsibilities:
You will be responsible for selling our Herdwatch app to our farmer sales leads, upselling them to the best product plan that suits their needs and delivering a “best in class” experience to our members, delivering the happiness we promise.
Key responsibilities will include:
-
Proactively call our farmer sales leads to upsell them our Herdwatch App and member paid plans, ensuring a high sales conversion rate of leads to paid members (assisted sales)
-
Provide a timely response to sales renewals, supporting members with their renewal payments processing and exceptions handling, ensuring a high sales renewal conversion rate (assisted renewals)
-
Proactively provide outbound and inbound assistance to our members during the critical on-boarding phase, ensuring high levels of user engagement, member experience success and happiness
-
Ensure that each interaction with a member maximises the value of the product, drives app usage, delivering on the product and brand promise. This is a critical responsibility to ensure engaged member experience, sales-conversion and retention/renewal rates.
-
From time to time, to deliver best in class member support, taking ownership and resolving customer support queries in a friendly, professional and efficient manner via phone, email, online chat or any other means of communication as may be required.
-
Achieve monthly, quarterly and annual sales targets across various sales touchpoints, e.g. assisted sales, on-boarding process and renewal sales
-
Work with your team and manager to support an inspiring environment culture where the member experience is at the heart of everything we do.
-
Work with key stakeholders within the company to constantly improve the end-to-end member experience – for example by listening, learning and championing member app feature requests or highlighting insights into recurring support issues, member pain-points and root-causes with relevant team members and colleagues.
-
Assist with preparation for major shows and attend events in Ireland and abroad to educate future and current members about our Herdwatch App, our product and feature roadmap and grow our customer base.
The Person, the skills and attributes required for this role:
- Farming background an advantage, full product & sales training will be provided to successful candidate
-
Is a people person with excellent interpersonal and professional communication skills
-
Person who is open, good listener and is keen to learn new things
-
A proactive organised person with excellent time management skills and can work as part of a team and on their own initiative
-
Strong attention to detail and can deliver a ‘best-in-class’ sales and support customer experience
-
Has strong systems knowledge and is adept in using multiple systems and following processes.
For more information or to chat about this opportunity contact Eoin on careers@herdwatch.com
Location: Roscrea, Co. Tipperary, Ireland - Part-remote working opportunity
Type: Full time, Permanent
Salary:
Package will be based on experience of the successful candidate and includes performance bonus/commission. This appointment will provide genuine career opportunities as the business grows.
About the Role:
As part of our growth and expansion, we are looking for a Customer Success Executive provide support to members and drive our customer success story. At Herdwatch, we strongly believe in member happiness and you will be based in our contact centre in our head-office in Roscrea working alongside the rest of our team, where you’ll help drive renewals and support our farmer network to help maximise their app usage, saving them time, money and hassle. You’ll get the support you need to be successful, with product knowledge, training, sales and support skills and on-going mentoring.
You will be responsible for supporting all queries for our Herdwatch app from our members, assisting them with their annual renewals and delivering a “best in class” customer experience to our members, delivering the happiness we promise.
Key responsibilities will include:
• Proactively provide outbound and inbound assistance to our members during the critical on-boarding phase, ensuring high levels of user engagement, member experience success and happiness.
• Ensure that each interaction with a member maximises the value of the product, drives app usage, delivering on the product and brand promise. This is a critical responsibility to ensure engaged member experience, sales-conversion and retention/renewal rates.
• Deliver best in class member support, taking ownership and resolving customer support queries in a friendly, professional and efficient manner via phone, email, online chat or any other means of communication as may be required.
• Provide a timely response to annual renewals, supporting members with their payment processing and exceptions handling, ensuring a high assisted renewal conversion rate.
• Achieve monthly, quarterly and annual targets across various touchpoints, e.g. customer satisfaction, on-boarding process and renewal sales.
• Work with your team and manager to support an inspiring environment culture where the member experience is at the heart of everything we do.
• Work with key stakeholders within the company to constantly improve the end-to-end member experience – for example by listening, learning and championing member app feature requests or highlighting insights into recurring support issues, member pain-points and root-causes with relevant team members and colleagues.
• Assist with preparation for major shows and attend events in Ireland and abroad to educate future and current members about Herdwatch, our product and feature roadmap to grow our customer base.
The Person, the skills and attributes required for this role:
• Fluent spoken and written English.
• Person with previous experience working in a sales or support driven environment, possessing strong communication skills to handle customer issues and renewals.
• Person with experience from a farming background has an advantage, that said full product training will be provided to successful candidate.
• Is a people person with excellent interpersonal and professional communication skills.
• Person who is open, good listener and is keen to learn new things.
• A proactive organised person with excellent time management skills and can work as part of a team and on their own initiative.
• Strong attention to detail and can deliver a ‘best-in-class’ customer experience.
• Has experience of using customer relationship management systems, is adept at using multiple systems and following process.
For more information or to chat about this opportunity contact Eoin on careers@herdwatch.com
Location: Roscrea, Co. Tipperary, Ireland - Part-remote working opportunity
Type: Full time, Permanent
Salary:
Package will be based on experience of the successful candidate and includes performance bonus and/or commission. This appointment will provide genuine career opportunities as the business grows.
About the Role:
As part of our growth and expansion, we are looking for a Graduate Customer Success Executive provide support to members and drive our customer success story. At Herdwatch, we strongly believe in member happiness and you will be based in our contact centre in our head-office in Roscrea working alongside the rest of our team, where you’ll help drive renewals and support our farmer network to help maximise their app usage, saving them time, money and hassle. You’ll get the support you need to be successful, with product knowledge, training, sales and support skills and on-going mentoring.
You will be responsible for supporting all queries for our Herdwatch app from our members, assisting them with their annual renewals and delivering a “best in class” customer experience to our members, delivering the happiness we promise.
Key responsibilities will include:
• Proactively provide outbound and inbound assistance to our members during the critical on-boarding phase, ensuring high levels of user engagement, member experience success and happiness.
• Ensure that each interaction with a member maximises the value of the product, drives app usage, delivering on the product and brand promise. This is a critical responsibility to ensure engaged member experience, sales-conversion and retention/renewal rates.
• Deliver best in class member support, taking ownership and resolving customer support queries in a friendly, professional and efficient manner via phone, email, online chat or any other means of communication as may be required.
• Provide a timely response to annual renewals, supporting members with their payment processing and exceptions handling, ensuring a high assisted renewal conversion rate.
• Achieve monthly, quarterly and annual targets across various touchpoints, e.g. customer satisfaction, on-boarding process and renewal sales.
• Work with your team and manager to support an inspiring environment culture where the member experience is at the heart of everything we do.
• Work with key stakeholders within the company to constantly improve the end-to-end member experience – for example by listening, learning and championing member app feature requests or highlighting insights into recurring support issues, member pain-points and root-causes with relevant team members and colleagues.
• Assist with preparation for major shows and attend events in Ireland and abroad to educate future and current members about Herdwatch, our product and feature roadmap to grow our customer base.
The Person, the skills and attributes required for this role:
• Fluent spoken and written English.
• Person possessing strong communication skills to handle customer queries and renewals.
• Farming background an advantage, but full product training will be provided to successful candidate.
• Is a people person with excellent interpersonal and professional communication skills.
• Person who is open, good listener and is keen to learn new things.
• A proactive organised person with excellent time management skills and can work as part of a team and on their own initiative.
• Strong attention to detail and can deliver a ‘best-in-class’ customer experience.
• Has experience of using customer relationship management systems, is adept at using multiple systems and following process.
For more information or to chat about this opportunity contact Eoin on careers@herdwatch.com
